Booking with Flexible Transport Solutions, you agree to the following terms and conditions. These terms outline your rights and responsibilities as a customer and our obligations as your transport provider. They are designed to ensure safe, efficient, and transparent vehicle and goods transport services in compliance with Australian Consumer Law. Please read them carefully before confirming your booking.

Definitions
Customer: The person or company booking transport with Flexible Transport Solutions.

Vehicle: Any car or item being transported
Services: The transport, handling, and associated logistics provided by Flexible Transport Solutions
Booking: A confirmed and paid reservation of transport services.
Delivery: The successful arrival and handover of the vehicle or other item to the specified recipient.

Booking & Payment
Full payment is required upfront to secure your booking and confirm your spot.
If payment is not received, your position may be reallocated to another customer without notice.
Please use your full name and vehicle make/model as your payment reference.
It is your responsibility to ensure that all booking details (addresses, contact numbers, vehicle dimensions, and condition) are accurate and complete. We are not held accountable for any mistakes.

Cancellations and Refunds

Once booked and paid, transport fees are non-refundable, except as required by Australian Consumer Law.

Refunds may be considered if Flexible Transport Solutions cannot complete the job due to mechanical failure or another fault directly attributable to us, and the customer arranges an alternative transporter.

No refunds will apply for delays or cancellations caused by natural disasters, floods, pandemics, government restrictions, or other events beyond our control.

Rescheduling
Customers may request changes to pick-up or delivery dates with at least 7 days’ notice, subject to availability and planning.
Requests within 7 days of transport are not guaranteed and may incur additional fees.

Re-Delivery Fees
If no authorised person is available at delivery despite prior notice, a re-delivery fee may apply.
Fees are calculated based on the additional travel distance or time required.

The vehicle may be delivered to an alternate nearby safe location at an additional cost to the customer.

Street Access and Vehicle Load / Un-load
Our tow vehicle and trailer are approximately 15 metres long and may not access all streets or driveways.
If access is restricted, you must either:

Meet the pick-up vehicle/trailer at a nearby accessible location, or

Authorise our driver to move your vehicle between the property and the pick-up vehicle / trailer.
Drivers will always do their best to assist safely and efficiently.

Driver Contact and Communication
The driver will contact:

The pickup contact before collection, and

The delivery contact before drop-off.

We aim to provide 12-24 hours’ notice.

By law, our driver cannot answer the phone while driving. The drive will return any missed calls as soon as practicable.
Unless arranged prior, we do not provide ongoing progress updates between pickup and delivery**.**

Vehicle Condition and Responsibility
Running vehicles must have adequate fuel, a working battery, and safe fluid levels (engine, gearbox, differential).
There are to be no oil or fuel leaks from the vehicle. Additional charges for cleaning could apply.
Flexible Transport Solutions is not liable for mechanical or electrical failures, including:

Suspension issues (e.g. leaking airbags)

Starter, fuel, or battery faults

Flat tyres
We are not responsible for any issue resulting from a pre-existing condition.

Items Inside the Vehicle
All contents are to be removed entirely by the customer. Flexible Transport Solutions will not be liable for:

Interior damage

Suspension or structural stress due to excess weight

Loss, theft, or shifting of items during transit
No items are to be placed in or around the driver’s seat. Excessive or heavy loads may incur additional charges or refusal of service.

We are limited in our GVM; therefore, the customer must declare all items inside vehicles.

Non-Running Vehicles
You must advise us before pick-up if your vehicle does not start or run under its own power. Our trailer is fitted with a winch.
Failure to advise may result in delays or cancellation.

Loose Parts & Accessories
All parts and accessories must be declared and securely fastened inside the vehicle.
If parts cannot be safely secured, a separate vehicle space must be booked.
Any damage caused by loose items is the customer’s responsibility.

Delays & Unforeseen Events
While we take all reasonable steps to deliver on schedule, transport times can be affected by:

Mechanical issues or flat tyres

Road closures, floods, or accidents

Government restrictions or border delays
Flexible Transport Solutions is not liable for delays caused by factors outside our control.

Insurance Coverage
Flexible Transport Solutions is fully insured.
Insurance does not cover damage caused by mechanical faults, pre-existing conditions, or overloading

Our Transport Approach & Service Standards
At Flexible Transport Solutions, our operations rely on transparency, fairness, and reliability.
Each transport job is meticulously planned based on distance, logistics, and the type and value of the vehicle.
Our custom built, fully enclosed trailer allows us to deliver the highest standard of safety and care for every car we move, whether it’s a daily driver or a collector’s vehicle.

Vehicle Value & Handling
Vehicles of higher value or special category (e.g. rare, classic, or high-performance models) are handled with additional precautions.
Extra time and attention are allocated for strapping, loading, and unloading to ensure full protection.

Customer Responsibility & Indemnity
Customers must ensure that no illegal, hazardous, or prohibited goods are inside the vehicle.
By booking, you authorise Flexible Transport Solution staff and agents to drive or move vehicles for loading and unloading.
You warrant that you are the legal owner or authorised representative of the vehicle and agree to indemnify Flexible Transport Solutions against any claims, losses, or damages arising from false information, unauthorised transport, or breach of these Terms.

Limitation of Liability
Except to the extent prohibited by law, Flexible Transport Solutions is not liable for any indirect, special, incidental, or consequential losses, including loss of profit, business interruption, or loss of opportunity.
Our total liability for any claim, whether in contract, tort, or otherwise, shall not exceed the total amount paid by the customer for the transport service.

Amendment of Terms
Flexible Transport Solutions may amend these Terms & Conditions from time to time.
Updated terms will be published on our website and apply to bookings made after the date of publication.

Severability
If any part of these Terms & Conditions is found to be invalid, illegal, or unenforceable, that provision will be removed or modified, and the remaining provisions will continue in full force and effect.

Entire Agreement
These Terms & Conditions, together with any written quotation and booking confirmation, form the entire agreement between the parties.
No prior representation, agreement, or understanding has any effect unless expressly included in writing.

Dispute Resolution
In the event of a dispute, both parties agree to attempt to resolve the matter through negotiation.
If the issue remains unresolved within 14 days, the parties may agree to participate in mediation before commencing legal action.
Nothing in this clause prevents either party from seeking urgent relief in court where necessary.

Regulatory Compliance
Flexible Transport Solutions complies with all applicable Australian transport regulations, ensuring safe and lawful operations across all services.

Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
Any disputes will be handled exclusively in Queensland courts.

Agreement to Terms
By placing a booking with Flexible Transport Solutions, you acknowledge that you have read, understood, and agree to these Terms & Conditions, and that all information provided is true and accurate.